SUNSET SERENITY
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FAQ's

RESORT FAQs:
*What does it mean to be a Good Neighbor? Click here. These requirements are strictly enforced throughout the island and are essential to be honored and respected throughout the duration of your vacation. All guests are expected to be a "Good Neighbor." If you have any additional specific questions about what it means to be a "Good Neighbor," please let us know.
*How far is the beach from 781 Queens Grant? The beach is just over .5 mile from the doorstep to the sand! Click on Aerial View for map to shortest route. It’s a short walk (moderate pace about 12-15 minutes), shorter bike ride (leisure speed is 5-7 minutes), and an even shorter car ride (3-4 minutes...speed bumps). Parking is limited at The Dunes House so walking or bike riding is recommended during the summer months. For those making a day of the beach, if parking is full, drive everyone and everything to the Dunes House and drop it off...the driver of the car go back to the villa and then return to the beach on a bike; repeat for pickup.  Only cross the dunes and access the beach at designated beach access points.  Click here for beach rules and details.
*How far is the pool from 781 Queens Grant? The closest pool is only 100 feet away! Click on Aerial View for map. Step off the back deck, turn left, and you are only steps away. The pool is 3 feet deep in the shallow end and 8 feet deep in the deepest end. No lifeguard is on duty. Swimmers swim at their own risk. Swimmers under the age of 14 must be accompanied by an adult. Bathroom code: 4213. Pool is open between April 1st - October 31st (the board can alter these dates without notice.) The pool area is open all year. No glass, smoking, and/or alcohol is permitted in the pool area.
*How do I reserve a tee time, bike rental, kayak, boat, tennis court, and/or pickle ball court? On our 781 Amenities page, we have provided links to individual activities in the Palmetto Dunes Resort that include their current specials and discounts.
*Is there a shuttle service for the island? Yes! Dunes Buggy is a free & complimentary shuttle service. The Breeze is also a local form of transportation at a $1.00/trip.
*What day is trash pickup? Tuesday & Friday mornings after scheduled trash pickup times. Please have all trash placed in the appropriate trash receptacles in the utility area by: Monday evening & Thursday evening. The trash company employees do enter the utility area through the utility gate door; please make sure the utility area is accessible from the sidewalk and door is unlocked from the inside of the utility area prior to the trash pickup. You do not need to relocate/move the trash receptacle from the utility area. *Any trash that will not fit in the receptacle(s) at the conclusion of your trip, must be carried off you.
*What day does the pest company come to treat? The pest control company comes every third Wednesday of the month.  They treat inside: February, April, June, August, October, & December.  They treat outside: January, March, May, July, September, & November.  You do not have to be home during treatments.  We do not have an assigned treatment time.  Appointments are not rescheduled and must be completed.  The pest company employee should knock upon arrival.
*Can we shoot fireworks? No. Fireworks and burning of any kind is not allowed. Every Tuesday night between June 9 - Aug 11 the island does host a firework show in Shelter Cove.
*What is the sound/noise policy? All guests shall exercise extreme care to avoid excessive noise that might interfere with the peace and enjoyment of others. Remember, not everyone living in Queens Grant are on vacation...for most this is their home.  
*What is the flow of bicycle & pedestrian traffic? Click here for bicycle details. Both bicyclists & pedestrians should use the leisure paths where available. If paths are unavailable, bicycles are ridden with the traffic; pedestrians face the flow of traffic.
*How do I get to Shelter Cove by biking or walking? Use the leisure trail under the 278 bridge to cross the highway...278 is the main road on Hilton Head Island...so as you exit the resort & staying on the leisure trail, take a right towards the mainland, the leisure trail will split...stay right.  

*Is swimming allowed in the lagoon or lakes? No. Alligators may be present. Click the following link for additional alligator safety tips.
*Can I use lights on the beach? Not from May 1st - October 31st.
*Can I feed any animals? No.
*Can I remove live creatures from the beach? No. 
*Within the resort & villa community, do specific resort rules exist? Yes. Please click the following link for specific and detailed Palmetto Dunes & Queens Grant information: PDPOA Rules, Regulations, Violations, & Laws & PDPOA Short-Term Rental Policies, Procedures, & Guidelines.

*Is there a video that highlights some of the highlighted rules and expectations.? Yes. Please click on the following link: Welcome Video & Rules/Expectations Overview (2:00 minute)

VILLA FAQs:
*Is the villa suitable for children? Yes. Sunset Serenity is suitable for children of all ages! Highchairs, booster seats, etc. are not provided.
*WiFi Details. Network Name: OG 781.  Password: 9122572575.
*What are the house rules? Click here: Beach House Rules.
*How do I use and operate the villa? Visit our How-To page for additional information. Click on Villa Tips for additional info to enhance your vacation experience.
*Are fire alarms installed? Yes. Fire alarms are installed in each bedroom and an additional fire alarm is installed for the great area.
*Is there a first aid kit on site? Yes. It is under the kitchen sink.
*Is there a fire extinguisher on site? Yes. It is under the kitchen sink.
*Do I need to bring towels, pillows, blankets, & beach towels? Yes. We have purchased extra towels, pillows, blankets, and beach towels.  However, these items sometimes accidentally get packed in people's suitcases upon departure and/or get mixed in with the cleaning companies supplies.  So it is recommended for you to bring your own in case the extra’s provided are not enough or are not your preferred thickness, color, etc. If you use the any of these items wash, dry, and put away as you found them upon arrival so that they are available for the next guest.  

*Can I hang my towel (or any other item from the deck or fence)? No.
*Where can I store my rented bike(s), canoe(s), kayak(s), etc.? In the utility (fenced) area of the villa that is accessible from the kitchen door and from the sidewalk (left of the front door.)  No bikes, canoes, kayaks, etc. are to be brought inside, on the deck, or stored on the sidewalk.

*Are tiki torches, citronella candles, fire pits, smoking, etc. allowed? No. No open flame of any type is permitted anywhere at anytime on the property.  The provided grill is the only authorized use of a flame on the property and the grill is to be closed during the cooking process & the gas tank is to be shut-off except when in use.  Natural bug/insect repellents have been incorporated into the villas design (such as: citronella plants, cedar mulch, etc.) and have been planted around the deck to assist with keeping bugs away.
*Does the villa have assigned parking spaces? No.  Your parking space(s) are in the “Kensington” community.  The Kensington overflow lot is between Kensington & Jamestown communities.  Parking spaces are only big enough for a standard 4 wheel vehicle...no trailers, campers, motorcycles, etc.  Parking is only permitted in designated parking spaces.  No parking on grass, pine straw, or any area other than a designated parking space is strictly prohibited.  Parking without picking up your parking pass in person from the resort will result in $100.00+ fine and is the solo responsibility of the renter.  Your parking voucher is included in your reservation but your parking voucher must be exchanged for an actual parking pass upon arrival.  Parking vouchers are not parking passes.  You are only permitted a maximum of 2 parking passes during your vacation.

*What is the sound/noise policy? No loud music, audio devices, and/or excessive music on the deck at any time.  The Queens Grant noise rule is no loud music between 8 pm - 8 am. Between 8 pm - 8 am, headphones for individual enjoyment are allowed.  Island "quiet hours" are 10 pm - 7 am; however, our community "quiet hours" are 8 pm - 8 am.
*Where & when do I pick-up my parking pass? Your parking pass will be available for you to pickup at check-in at the Palmetto Dunes Pass Office. The Pass Office is on the right when you enter the resort from highway 278.  Click on the Aerial Map for directions.
*When will I get my digital key code to access the unit? Your digital key code will be sent to you prior to check-in. Your key code will give you access to the property from 4:00 pm on the day of your check-in until 10:00 am on the day of your check-out.
*What are the check-out procedures? Click here.
*What cleaning products will the cleaning company use to clean the property? Maid 4 You cleaning supplies.

*What toiletries/amenities will the cleaning company have prepared for me when I arrive? Maid 4 You additional amenities.

LOCAL HOT SPOTS FAQs:
*Our favorite local spots for dining? BREAKFAST/BRUNCH: Palmetto Bay Sunrise Cafe one of the best brunch spots on the island - love their omelets, Bad Biscuit which is known for their oversized gourmet homemade biscuits from scratch which can be topped with anything from standard breakfast foods to chicken to seafood...and they are HUGE biscuits, Alljoy Donut Co is an awesome donut shop in Old Town Bluffton which has the best filled Key Lime doughnut and a delicious classic glazed, The Purple Cow is a doughnut shop on the island that makes their doughnuts to order...pretty cool experience, Harbour Town Bakery serves an assortment of baked goods and lunch...I like their whoopie pie. LUNCH/DINNER: Hudson’s..."the oldest restaurant on Hilton Hilton" with the best & most spectacular sunset views from their deck serve excellent hushpuppies and stuffed shrimp with crabmeat is very good...the wait can be very long here, the deck seating (weather permitting is available throughout the day - while dinner seating inside begins at 5).  If the line is too long at Hudson’s, next door is Skull Creek which also offers excellent outdoor seating and food with gorgeous water views, Nick’s Steak & Seafood...serves the biggest & best local shrimp - they actually catch their shrimp from the northern Atlantic waters between Hilton Head and Charleston, LowCountry Backyard has the best ever shrimp & grits - anywhere! Charlie's L'Etolile Verte is all delicious...just possibly the best food taste anywhere, we really enjoyed everything they served: she crab soup, fish cakes, tarte de jour and their drinks were poured with a heavy hand (dinner pricing can add up in a hurry, we went for lunch, and reservations are highly suggested).  Reservations are also recommended at Coast but offers oceanfront dining with live entertainment and a drink menu that will be sure to satisfy an adult beverage connoisseur - superb crab cakes here.  If you are just interested in drinks, head up stairs to the Ocean Lounge for more spectacular views of the Atlantic Ocean/Calibogue Sound and even more drink options (as if you need more). If you go to Coast or Ocean Lounge, show your purchased daily entry Sea Pines pass receipt to the server and they will deduct your Sea Pines entry fee from you final tab. Sand Bar is the spot if you are craving tropical/caribbean seasoning...we recommend the Hurricane Shrimp & loaded hushpuppies, Fish Camp has an excellent overall menu and we love sitting outside underneath the oak tree just feet away from the marsh - heard their Seafood Tower is a pretty cool experience, Old Oyster Factory has beautiful unobstructed views of the marsh and lots of oyster options to choose from, Poseidon’s has excellent smoked bacon deviled eggs, pimento cheese, and Shrimp BLTs...if you want to enjoy their Happy Hour Menu you must sit outside at the bar or a high-top and they also have a "rooftop" area upstairs with nightly entertainment, Black Marlin also has some of the island’s best shrimp (not as large as Nick’s), some delicious sushi nachos "seen on Food Network" but their grouper "Daufuskie" style is one of the best things I have ever eaten....this spot has an updated and upbeat vibe with it’s outside dining that is near the marsh, Chow Daddy's is quiet little spot that we really enjoyed their fried fish tacos and pimento cheeseburger - the most popular menu item is Chow Daddy's burger,  Marley’s has really good shrimp and fish tacos...on Tuesday you get them for $2.50 each, The Sea Shack is a local joint that serves your usual island dishes along with some unique eats...their frog legs and gator are the most tender, Rockfish serves a succulent flounder that is coated in a homemade salt-n-vinegar potato chip crust, Steamers serves a delicious grill shrimp, sausage, and potato melody that is one of the local favorites called the “Big Red Voodoo Skillet” & their fried shrimp and tarter sauce is excellent, SlapFish has a scrumptious lobster topped cheeseburger with loaded fries called “Surf-N-Turf Burger" w/ awesome sauce and get the side of fries - clam chowder style, Carolina Crab Co. serves a very good crab cake, Giuseppi’s & Dough Boys are our favorite places for pizza, Nector Farm's Kitchen serves up a delicious Duck Dip Sandwich, Charbar has some of the island bests tasting hamburgers and you can get your milkshake “adult” style - always fun,  Harold’s Diner is a fantastic hole-in-the-wall type local eatery that has greasy burgers & fries and once inside don’t wait for someone to ask for your order just grab a menu slip, fill it out, and hand it to cook/cashier (there is limited dining space inside with more patio style tables around back.) If you are in the mood for mexican, we recommend San Miguel’s in Shelter Cove, the cheese bowl is edible, Tio's we enjoyed their fajita nachos (definitely enough for 2), or Aunt Chilada’s near Coligny and we recommend the Auntie’s Famous Street Corn Bites with the shrimp fajitas! And if you are in the mood for some BBQ, we really enjoy One Hot Mama’s and their chocolate ribs and cornbread (jalapeño cornbread is a personal fav) for a side! Bullie's BBQ is also good and we recommend their pulled pork with "Carolina Mustard" or "Texas Sweet" sauce...if you like a kick you will enjoy the "Slow Burner" sauce. Reilly's serves a really good espresso rub ribeye, on Friday & Saturday they serve a chef special prime rib.  If you are in the mood for bar food Hickory Tavern as a good 'Merica burger. If you make it over to Bluffton for a meal, we recommend The Cottage and their Crab, Corn, & Bacon Pot Pie and they have a bunch of desserts, we loved the salted caramel crunch...they served it warm with caramel drizzle.  In Bluffton, if you want country cooking, definitely stop at Cahill's and they are known for their fried chicken but it is all country cooking...from the country store inside, the chickens outside, and the dirt road and parking lot.
*Our favorite local spot for coffee? Carolina Coffee & Crumbs. We do enjoy our coffee black...no cream, no sugar. They also offers: Nitro Brews, Lattes, Cappuccinos, Frappe coffees, and a variety of other speciality drinks including adult morning brews (must be 21+). Their beans are also roasted just up the road in Bluffton, SC. You gotta try their Quiche! If you want to venture off the island, Corner Perk in Old Town Bluffton is a wonderful place for local coffee. 
*Our favorite ice cream spot?  Hilton Head Ice Cream 
*Our favorite sweet shop? Signe’s & Ronnie's...we are huge cupcake fans! In the same breath, we also love all sweets :). If you need an entire cake, Ronnie's is the place!
*Does it cost money to enter Sea Pines? Yes, for detailed information and parking pass options please click the following link: Sea Pines Parking Fees. A parking fee is required to enter the Sea Pines Resort...you will not be permitted to walk or ride your bike through the entrance.

*Our favorite local adult spirit drink? Mountain Peak Espresso Rum distilled locally at Hilton Head Distillery.
*Our favorite local adult wine? Margarita at Island Winery...all of their wine is made with local fruit!
*Our favorite local adult beer? Both can be found at Southern Barrel: Most beers here are seasonal and new beers are released every Friday.  Our favorite stouts/dark beers: Frozen Barrel & Low Down Brown (get w/ cinnamon and sugar rim) and our favorite IPA (which is part of a hidden menu is "2nd Yankee”.)  This local brewery is actually in Bluffton but so worth the drive!  We visit every time to the island since finding this place and transport brews home for our friends.  This place also serves an insane non-alcoholic dessert topped milkshake called the “Loaded Barrel Shake"...it was AMAZING...kids of all ages should eat this at least twice!
*Our favorite local place adult frozen drinks? Frosty Frog
*My personal golfer review of courses I have played...updated as new courses are played? Click Here. This form should be in a spreadsheet style file that can be downloaded so you can manipulate the columns. My favorite course is Haig Point...a true day in paradise, its better than Harbour Town.
*Where can I get an Uber or Lyft? Uber or Lyft
*Great golf deals on merchandise and equipment ? ​Pro Golf Discount in Bluffton: 1414 Fording Island Rd #A170, Bluffton, SC 29910. The selection of products maybe limited but the deals are solid...not everything is discounted (ball price is competitive) but we always stock up on our gloves and shoes from this store.
*Where are some of the local biking/hiking trails? Visit the following site for more detailed routes by island locations: Trail Map


EMERGENCY CONTACT:
*Universal Emergency number:
9-1-1
*Hilton Head Hospital number: 843-681-6122...only 5 miles away.
*Local Hilton Head Dentist: ​List
*Local Hilton Head Optometrist: List
*Local Police Department number: 843-255-3300
*Local Fire Department number: 843-682-5100 (Station 6...Station 6 is zoned for our address)
*Palmetto Dunes Security (non-emergency) number: 843-785-1120
*Palmetto Dunes Resort number: 800-827-3006
*Palmetto Dunes Pass Office number: 843-785-1125
*Beach Patrol number: 843-785-3494
*Maid 4 You (Cleaning Service & Handyman Partner): 843-842-6243
*Southern Services (Villa Service Assistance Partner): 843-689-9604
*Hargray (TV & Internet Partner): 843-341-1501
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​45 Queens Folly Rd.
​781 Queens Grant
Hilton Head, SC 29928
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  • Home
  • 781 Amenities
  • Reviews
  • How-To Instructions
  • FAQs
  • About The Owners
  • Contact